Here at Cobham Wireless we provide a standard 12 month warranty on all of our equipment against any defect or fault caused by faulty design, materials or workmanship. The warranty period starts when the products are shipped from our manufacturing facility. Should the product fail during the warranty period the customer should contact the Cobham Wireless Support Centre directly to obtain an RMA number and arrange to return the goods back to one of our repair facilities. Cobham Wireless’ warranty does not include any loss, injury or damage caused by the equipment. Customers can take out an extended warranty on products at the time of the original purchase – in many cases up to 5 years. Note the full terms and conditions of Cobham Wireless’ warranty are available on request from your local sales contact.
Outside of warranty we offer a full repair service on all our products. To return a product which has failed contact the Cobham Wireless Support Centre who will issue an RMA number and advise where the product should be sent to. It is the customer’s responsibility to ensure the product is packaged to protect it in transit. Cobham Wireless will provide a quotation for the repair once an initial investigation has been carried out.
Please note when returning any goods to Cobham Wireless it is essential that the RMA number is quoted on the packaging and in any accompanying paperwork. For any queries about RMA’s or returns please contact Brian Barton at Cobham Wireless HQ on +44 1494 777000 or firstname.lastname@example.org.