Some of the benefits of our service program are:
“Priority Processing” for each unit
• Agreed turn around times for maintenance and calibrations
• One price coverage
• Reduced cost of ownership
• Reduced administrative costs
• Custom-tailored programs available including on-site visits and loaner units
• Telephone & Email technical support
• Equipment training (for some product groups)
OEM Calibration is offered on most products as it is required to ensure that the readings made by VIAVI instruments continue to meet performance specifications and user’s required accuracy. Components will age over time and at some point the readings will no longer be in the specified parameters of the instrument. In order to maintain the integrity of this instrument, a calibration interval must be established. The calibration interval is the responsibility of the end user and is determined by the application measurement accuracy requirements, if you want to know our recommended calibration period or get the price for calibration the contact us using the details on the Contact Support Centre page.
VIAVI has a suite of service catalogue products which are designed to provide ongoing high-quality support throughout the lifetime of our products. We understand you purchase high-quality products from VIAVI for a reason and once integrated into your test you have to deliver high levels of ongoing service to your clients. Our frontline services have therefore been created to ensure you get the right answers and the correct support in a timely fashion.
Our team’s extensive engineering skills provide comprehensive coverage for survey services for installation of new equipment.
INSTALLATION AND COMMISSIONING
Whilst some of our customers are fully comfortable with installing VIAVI solutions themselves, some might like to take advantage of our engineer’s extensive commissioning expertise to set up and test the system.
Training packages are available for some products to allow customers to maintain their own systems, should they wish to do so. Training courses can be tailored to meet individual circumstances.
VIAVI telephone and email support service designed to ensure our customers always have access to highly qualified engineers who are able to provide advice on support of our products. The service is provided during standard office hours by telephone or by email as soon as available.
For some products we offer module exchange service, enabling our customers to cost-effectively maintain their own systems at high availability levels. Contact us for more details and availability.